SUPPORT
Technical Support
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24/7 Support -
Global Reach -
Zero Downtime
In today's hyper-automated logistics landscape, where every minute of downtime translates to lost revenue, BlueSword redefines post-deployment excellence.
Our Smart Support Ecosystem combines AI-driven predictive maintenance, global spare parts networks, and 24/7 expert teams to proactively guard your operations against disruptions. From real-time system monitoring to rapid-response protocols, we don’t just fix issues—we prevent them.
Always On, Always Ahead
Always On, Always Ahead — delivering seamless support through flexible service models and 24/7 continuous operation. Powered by predictive maintenance, certified experts, and smart systems that eliminate downtime before it starts.
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Diverse Service Options
Flexible support models including full package, outsourced, on-site, custom, software, and peak-season services.
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Efficient Maintenance
Three-tier spare parts management with rapid replacement ensures continuous operation.
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Proactive After-Sales
Preventive inspections and scheduled maintenance minimize downtime.
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Expert Team & Smart Platform
Certified technicians with 24/7 emergency response and predictive systems deliver superior support.
Our Service Offerings
Six Flexible Support Partnerships
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01Full Package Services
On-site support
Spare parts supply
Equipment overhaul and repair
Software maintenance and upgrades
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02Outsourced Operation
Complete operation of the logistics system
Maintenance based on storage and throughput, billed per order
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03On-site Support
Dedicated personnel stationed at customer sites
Regular inspections, preventive maintenance, and emergency support
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04One-Time Service
Customized, as-needed support tailored to specific customer requirements
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05Software Maintenance
Software development, optimization, database upgrades, and ongoing support
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06Peak-Season Support
Dedicated services during peak sales events (e.g., Double 11, Black Friday)
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Maintenance & Repair
Three-Tier Spare Parts Management
Global, Regional, and Project-Level Warehouses: Minimize client inventory costs with a smart replenishment system and safety stock alerts.
Fast Replacement: Backup robots for high-volume systems enable rapid "swap-and-go" maintenance for minimal downtime.
Proactive Maintenance Plans
Customized Inspections: Rigorous daily/weekly/monthly checks based on SOPs to preempt failures and extend equipment lifespan.
Scheduled Maintenance: Tailored lubrication, hardware/software tuning, and core component overhauls to maximize uptime.
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Service Team & Platform
Expert Team
Certified Technicians: All personnel hold national certifications and undergo continuous training in robotics, software, and IoT.
Remote + On-Site Expertise: Real-time troubleshooting via 8D root-cause analysis and rapid dispatch for critical issues.
Smart Support Platforms
24/7 Emergency Response: Guaranteed same-day on-site arrival for urgent needs.
Service Management Platform: Automated technician dispatch, real-time feedback integration, end-to-end process visibility, and performance analytics.
TPM Predictive System: Digital twin (3D-SCADA) monitoring and threshold-based alerts for proactive service.
Customer-Centric Training
Theoretical + Hands-On Programs: Empower clients to build in-house expertise with customized training modules.
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WORLD MAP
Scale Globally, Supported Locally
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RSA
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Japan
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Vietnam
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Indonesia
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Singapore
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Thailand
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Italy
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Spain
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Brazil
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Mexico
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Canada
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China -
Hungary -
Germany
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USA
Service Process
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1.Customer
AuthorizationSecure and streamlined engagement process
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2.IoT Cloud
Platform SupportContinuous system monitoring and data analysis
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3.Remote Operation
MonitoringReal-time insight into equipment performance
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4.On-Site
ManagementHands-on, technical support ensuring smooth operations
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5.Ongoing Technical
AssistanceRemote troubleshooting and expert guidance as needed
Trust Built to Last
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10%
Repurchase
Twice -
20%
First Purchase
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24%
Repeat Purchase
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46%
Repurchase Three
Times or More
